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Returns and Exchanges

General Information

    • All products include a ninety (90) day hardware warranty starting from the date the product is ordered. Please keep all packaging.
    • Customers must open a Support Ticket to request a Return Merchandise Authorization (RMA). Items returned without an RMA are not accepted.
    • Tickets are answered in the order they are received. Normally this is within the same business day, but it will never be longer than two (2) business days after.

Returns

    • Returns can be requested within thirty (30) days of your initial order placement. The customer is responsible for return shipping. We issue a refund less original shipping upon return and inspection.
    • If within this time frame the return is due to a reported hardware failure, the customer receives a prepaid shipping label. We issue a full refund upon return and confirmation of the reported failure.
    • Refunds are processed within ___ days of return. Alternatively, a store credit can be requested by customers planning to order a replacement.

Standard Warranty

    • If a repair/exchange is requested due to a hardware failure within ninety (90) days starting from order placement, you will receive a prepaid shipping label.
    • Service is normally completed within ___ () business days of delivery.

Extended Warranty

    • We do not offer extended warranties at this time. 

Exclusions

    • Products determined as defective due to physical damage, liquid damage, or power surge are not eligible for return or service.
    • Software issues, including missing or altered user data, are not covered under our warranties.
    • Third-party diagnostic or repair fees will not be reimbursed.
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