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Frequently Asked Questions

Our customer service and technical support teams are available Monday through Friday, 9 AM to 5 PM ET.

For all inquiries outside of regular business hours, you can find quick answers to frequently asked questions below:

General

Is your site secure?

Yes. Our website has been validated to have a SSL certificate that provides industry standard data encryption of information transferred from your computer to the website.

What forms of payment do you accept?

We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover, etc.) and PayPal.

Product Information

What does "refurbished" mean?

Refurbished equipment are previously used machines that have been restored with similar or updated components with newer technology. All units go through thorough inspection and cleaning to be cosmetically graded. Learn more about cosmetic grades.

What is the difference between A Grade, B Grade and C Grade products?

The grades are based on the cosmetic condition of the equipment. Products classified as B Grade will have minor cosmetic blemishes, but the same functionality and performance as an A Grade unit. C Grade products will have more apparent wear and tear. Typically, B Grade and C Grade products are offered at a lower price. Learn more about cosmetic grades.

Will my refurbished computer come with a new copy of Windows?

Yes, all of our products are from the #1 Microsoft Authorized Refurbisher in the world. A clean and legal copy of Windows 10 will be installed on every machine. Your Certificate of Authenticity will ensure a hassle-free experience right out of the box.

Will my refurbished computer come with a virus protection program?

All versions of Microsoft Windows do not come pre-installed with a virus protection program. You will have to purchase one online or in stores.

Is recovery media supplied with a refurbished PC?

As of January 1, 2014, Microsoft Authorized Refurbishers are no longer including recovery media supplied on DVDs with refurbished PC purchases. All of our computers have a recovery partition called System Restore which comes up as you boot up the computer from a shut down. Follow the on-screen instructions to restore the computer back to factory settings. For more information, please visit Microsoft’s website.

How long will my battery last?

The expected battery life on a full charge varies depending on the age and model of the equipment. The industry standard for refurbished battery life is around 45 minutes. While these batteries last a bit longer than the standard, we can’t guarantee that they will last several hours. If your battery life lasts less than 45 minutes, however, please check the warranty section to see if it’s available for an exchange.

Shipping

How much is shipping?

All standard shipping (4-6 days, after processing) is free. We also offer the following shipping options:

1-day delivery:
2-day delivery:

At this time, we only ship within the continental U.S.

Do you offer expedited shipping?

Yes, we do! Currently, we offer 1-day delivery for _____ and 2-day delivery for _____.

How long will it take for my order to ship?

Your order will be processed and shipped out within two business days of being placed. The amount of time your order will take to arrive at its final destination will depend on the shipping speed you selected upon checkout.

How can I track my order?

My Account

How do I access My Account?

If you’re visiting us from your computer’s browser, you can access your account by navigating to the “My Account” link at the top-left corner of any page.
If you’re on your mobile device, tap on the    icon on the top bar.

How do I reset my password?

Forgot your password? It’s okay, it happens to the best of us. Reset it here.

Customer Support

What is your return/warranty policy?

Here’s our policy concerning Returns and Exchanges.

What is the best way to get in touch with your customer service team?

Have a question that wasn't answered here?

Visit our Contact page to open a ticket, or shoot us an email at support@smartbee.co.

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